New phone fixed the problem. This will give you a … If hands-free activation did not complete successfully or the data profile did not update, manually program your phone. So for now, it doesn't matter if you're on 3G or 4G. If you see anything other than LTE, like GSM, WCDMA, UMTS, or just 3G, then your phone does not support VoLTE on the network. Charge the phone you are activating. 12. Sprint Drive Unlimited Plan: Sprint 4G LTE data only. I will post results when I return. Do you have a new compatible device you want to swap to? Log in to the home page. This network, however, comes with a trade off. 9. A way you can confirm you have this issue is: If you go into the hidden menu ( don't press send, just dial )`*#*#3282#*#*`, select APN Settings, if the internet and pam boxes are blank then you currently have a brick until update is released or you replace your phone. On the Sprint side, I can dial *73 with my watch number for conditional call forwarding but that means I have to let it ring and ring, most people will hang up. This may seem like a slow and painful way, but activation data takes time to get pushed out to all of the sprint servers. Why don't I have a 4G LTE connection? Model of simcard is SIMOLW516TQ. Users with LTE Plus enabled phones report being unable to make 3G Voice calls and use LTE data simultaneously. Sprint service may not be correctly set up on your device. Have tried 2 sim cards now that Sprint says is compatible, both have the same results. For more information see: How do I activate a new phone? As first reported back in July, T-Mobile will cease to activate devices that can’t make calls with VoLTE (Voice over LTE). I originally was told by Sprint that I had bad cellular service in every area I was in. The LTE Calling (Beta) option of Sprint’s Calling PLUS service is no longer supported. Now i cant call, text, email or browse. You can attempt to activate the account from the NETGEAR 341U Manager: 1. Called T-Mobile Digits customer support yesterday and someone in the Colorado call center put me on hold for a few minutes and came back and said that he had added “some parameters” to my account. I cannot receive incoming text messages Have tried 2 sim cards now that Sprint says is compatible, both have the same results. Manually program your phone If you are having trouble activating your HTC EVO™ 4G LTE, make an appointment at a convenient Sprint Store. In the Skylight application Window, click on the icon of the wrench, this will open User Options. Sprint Unlimited 55+ Plan: Reqs. Yes I will try exchanging. They said over the phone my phone won't activate, but should. Why this isn't just activated by default I don't know. Wait 20 mins. Sign in to My Sprint as the account owner. I used the exact same sim-card so I know it is not a sim issue. Would like to give you good news, but if it's blank you don't have many options besides waiting out the bug or swapping the phone and hoping the new one isn't affected. See if yours has one now (though on LTE models it MAY not unless you are subscribed to LTE service sadly). You may need this to activate the device. Been a headache since 7:30pm. Power on the note with the sim card it came with. Please sign in again to continue. I have tried dialing numbers to "re provision" the phone but that doesnt even work the phone automatically does it after a forced reset from sprint side. Hopefully they will do it since it is not necessarily hardware related. • If you received your phone in the mail, and it is for a new Sprint account or a new line of service, your phone is designed to activate automatically when you first turn it on. That's definitely great info to have. It's been 7 months since this post and the problem is still alive and well. However, you'll first need to activate service for your watch through the same carrier as your mobile phone. No roaming. If not, continue to the next step. Any solutions greatly appreciated, thanks. If your device is still not activated or you do not have access to the Internet, visit sprint.com/support for assistance. After 60 minutes of idle time, hotspot may automatically turn off. The process to port the number and getting calls and text working wasn't too bad, but I am going through hell trying to get the data to work. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sprint Call Screener is a free service through a smartphone application that provides advanced detection and protection from scam and unwanted calls. Failure to turn this option Off will result in dropped calls. I am unable to get sprint to function properly on my Moto G7 Power. If not, continue to the next step. If the device is still unable to make or receive calls, send/receive text messages or access data, please create a thread for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727. On the Sprint Summary screen, tap Continue. Turn airplane mode off. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. Activate the note with the sim card it came with on the site. I have full bars/Sprint/3G yet cant activate. Before that step i could call and still text. 1. Turn airplane mode off. How cellphone calling is going all Internet It isn’t just wireline voice calls that are shifting to IP. On 4G, if Sprint used Voice over LTE , you would be able to use both voice and data at the same time. unless I am on 3g. What is the fix? I have a Samsung Galaxy Note10+. The phone or tablet may be unable to make or receive calls, access data, send or receive text messages. The phone even came with a startup sheet that told me exactly how to do this on my phone, but said nothing about having to go through these online menus first. Hours of Operations are 7AM - 8PM CST. Make sure the device shown in the New Device to Activate section is the device you want and tap Yes to continue. Due to inactivity, your session will end in approximately 2 minutes. 4G LTE coverage is available now in select markets with a planned full roll out to millions of Sprint customers. Visit the customer community If they are not supposed to be then this seems to possibly be the issue. The Wi-Fi Calling portion of Calling PLUS is still supported. May occur immediately after activation but may also happen after the device has worked appropriately for some time. Before that step i could call and still text. If your Nexus 6P cannot establish a 4G LTE connection you may not be in an area with 4G LTE coverage. Sprint Call Screener is a free service through a smartphone application that provides advanced detection and protection from scam and unwanted calls. Excludes roaming. In the left pane of User Options click Firmware, then click on Network Operator in the right pane. 2 line max. Accept warning that provisioning will be reset. Were you able to try the *#*#3282#*#* and check your APN settings? Other than changing or reinserting the SIM, have you tried any other troubleshooting? 3. Call Screener provides features like: Caller Name - The caller’s name will display, even when not in your contacts. May included error code messages 6, 34, 67. I am unable to get sprint to function properly on my Moto G7 Power. Extend your session by clicking OK below. However, you'll first need to activate service for your watch through the same carrier as your mobile phone. Third-party content/downloads are add’l charge. Hey Talulla - can you confirm how long you have been having this issue? Int’l svcs are not included. Refreshing network settings on the device may resolve the issue. Because Sprint bonds the IMEI (device specific) to the SIM, SIMs cannot be shared between equipment. To activate the Cradlepoint Sprint LTE modem with Sprint service, you will need to obtaion a Sprint SIM card with 2FF format and the the MEID number listed on the bottom of the Cradlepoint. Now i cant call, text, email or browse. Note, you will not experience full speeds/coverage when using devices which lack full LTE Band support, Carrier Aggregation support or HPUE support on Sprint. Thank sprint for that. Logout of imessage. 4. On your new phone's key pad, press *#06# to get your activation code/ IMEI, or locate it on the box. I also have blank boxes. Turn off the iPhone. Refreshing network settings on the device may resolve the issue. 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